The Road Home

Issue Number 31 - August 16, 2007


This email outreach is a continued effort to increase communication amongst all stakeholders of The Road Home program. Its purpose is to keep you and your constituents informed of new developments in the program.

Today's e-Outreach will discuss:

  • The Road Home Corporation
  • Small Rental Property Program Appeals

The Road Home Corporation

The Road Home Program's Outreach and Governmental Affairs teams continue to receive questions regarding The Road Home Corporation. The Road Home Corporation is a publicly chartered nonprofit organization. It is not directly affiliated with The Road Home program and is not administered by ICF.

The Louisiana Recovery Authority and Road Home Corporation are the organizations responsible for developing redevelopment policies in accordance with federal Community Development Block Grant guidelines, the state's Disaster Recovery Action Plan, and local parish plans. It is the responsibility of the state (through the Office of Community Development) to monitor The Road Home Corporation to ensure that federal regulations and program guidelines are met.

If you need assistance with maintenance surrounding a property that is owned by The Road Home Corporation or for general information, please contact the Executive Director, Dr. Nadine Jarmon by phone at (504) 235-3774 or by e-mail at

Small Rental Property Program Appeals Information

Who can appeal?

All applicants to the Small Rental Property Program have the right to appeal decisions regarding their applications. Those applicants who do not receive conditional award letters will receive a brief description in their deferral, denial, etc. letter regarding the appeals process. Applicants will have 30 days to file an appeal. The Appeals Guide will be available online at, at outreach events, and in Housing Assistance Centers. It will not be included in with the deferral, denial, etc. letters.

The most common types of appeals include:

  • Amount of award funding
  • Calculation of the "lesser of" incentive award
  • Deferral of award based on:
    • Scoring responses
    • Priority ranking group
    • Round eligibility requirements
  • Denial of Award based on eligibility decisions
  • Incomplete or Late applications

How do you begin the Small Rental Property appeals process?

Dissatisfied applicants are strongly encouraged to first work through the Review Determination process by calling 1.888.ROAD.2.LA. This process requires no paper work and may help some applicants resolve their issues quickly and over the phone.

If necessary, applicants may file a formal Road Home appeal. A formal appeal to The Road Home will provide an impartial review of the issue(s) and the policies governing the program, processed by the Review Determination team. All formal appeals must be submitted in writing to:

The Office of Community Development
Small Rental Property Program
ATTN: Appeals Office
P.O. Box 4729
Baton Rouge, Louisiana 70821

The Appeals Office will ONLY accept communication that is mailed to The Road Home Appeals Office. No one from The Road Home staff can do this for an applicant. Faxes, emails, telephone calls, or other methods of communication will not be accepted as formal appeal requests.

Decisions will be made based on current Road Home policies. The Road Home Appeals Office will not change policies or laws set forth by the State of Louisiana or the federal government.

Applicants will be notified by The Road Home Appeals Office of the final determination in an Appeal Determination Report by first-class mail.

What can Small Rental Property Program applicants do if they are still dissatisfied?

If applicants are still dissatisfied with their results, they may file an appeal to the Office of Community Development, whose decision in the matter is final. An applicant may only appeal issues to OCD after first appealing to The Road Home Appeals Office and receiving an Appeal Determination. Appeals must be postmarked within 30 days of The Road Home Appeals decision.

Homeowner Program Statistics as of August 13, 2007

Applications Recorded*


Total Appointments Held


Benefits Calculated


Benefits Options Letters Sent


Options Letters Returned


Closings Scheduled


Closings Held


* Applications postmarked by July 31, 2007 are still being accepted. This is not considered a final application count at this time.

Contact Information

Terrence Lockett
Governmental Affairs
The Road Home program

Perry Franklin
Director of Community Outreach & Governmental Affairs
The Road Home program

The Road Home program is designed to provide compensation to Louisiana homeowners affected by Hurricanes Katrina or Rita for the damage to their homes. This groundbreaking program represents the largest single housing recovery program in U.S. history. Working together, Gov. Kathleen Babineaux Blanco, the Louisiana Recovery Authority and the Office of Community Development created The Road Home program with the approval of the Louisiana Legislature. The program affords eligible homeowners up to $150,000 in compensation for their losses to get back into their homes.

For more information on The Road Home program, visit
or call
1.888.ROAD.2.LA (1.888.762.3252).
TTY callers use 711 relay or 1.800.846.5277.
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