The Road Home

Issue Number 41 - October 25, 2007


This email outreach is a continued effort to increase communication amongst all stakeholders of The Road Home program. Its purpose is to keep you and your constituents informed of new developments in the program.

Today's e-Outreach will discuss:

  • Post Closing Facts
  • Upcoming Outreach Events
  • Program Statistics

Post Closing

After an applicant attends a closing and signs their final paperwork, the appropriate documents are recorded in public records and funding is disbursed from HUD through the closing agent, either electronically into the applicant's bank account or sent to them by check to their homes.

In some instances additional work is needed on an applicant's file after they complete their closing with The Road Home program. This phase of application processing is called "Post Closing." This can include applicants who wished to dispute something on their application while still proceeding with closing, or applicants who at the closing table determined that they wished to dispute something on their application. For instance, if an applicant did not have complete documentation for their Additional Compensation Grant, this piece may not be distributed at the closing and will not be distributed until additional documentation is received and processed.

Post Closing also handles instances when additional verifications are received by The Road Home program after closing which impact an applicant's award, both negatively and positively.

To Contact the Post Closing Department

By Mail:

The Road Home Program
Post Closing Department
PO Box 3749
Baton Rouge, LA 70821

By e-mail:

Telephone: 1.888.401.9110 (This number is only for applicants who have already completed their first closing.)

Fax Number:

Some key information regarding the Post Closing process

1. The Road Home program began reviewing applications July 01, 2007 for Adjustment Disbursements. (No longer called 2nd Disbursements)

2. Applications are being reviewed and processed in the initial closing date order.

3. Elevation awards will remain on hold until a determination has been made by the State.

4. Additional Compensation Grant (ACG) awards will not be processed until full income documentation meeting policy requirements is received by the Post Closing Department.

5. Applicants may be asked to return to the closing agent to complete another closing for additional disbursements. This will be determined when the applicant's file has been reviewed, and the applicant will be notified by the title company whether they will be required to return to sign additional documents.

6. Appeals are also handled after the first closing. Applicants filing an appeal will receive notification from The Road Home that their appeal was received and will be informed as to whether the appeal was accepted. If accepted, the applicant will receive a response within 60 days of receipt of the appeal.

Option Changes after Closing

Applicants may elect to change from Option 1 to Option 2 or 3 after they have closed. Applicants may make this change regardless of how many Road Home closings they have completed or the number of disbursements they have received as long as the request occurs within one year of the original closing date. Some items to remember on this:

  • Applicants who make the decision to change from Option 1 to Option 2 or 3 post-closing are responsible for the cost of executing another closing. This amount is deducted from the applicant's funding award amount.
  • The request must be postmarked within one year of the date on their Option 1 closing documentation. Applicants who closed prior to the approval of this policy have one year from the date the policy was approved (September 7, 2007) to submit their request in writing to The Road Home program.
  • The request must be made and the change from Option 1 to Option 2 or 3 executed prior to the applicant selling the damaged property. An applicant who has sold their damaged property since the closing cannot change from an Option 1 to an Option 2 or 3.
  • Applicants must submit their request in writing to:
The Road Home Program
Post Closing Department
P.O. Box 3749
Baton Rouge, LA 70821
  • Applicants must include the following information in their request:
    • Full name
    • eGrants application ID
    • Damaged property address
    • Reason for requesting change
  • If the Option 1 award disbursed is greater than the Option 2 or Option 3 award amount, a Post Closing advisor will contact the applicant to inform them of balance owed and will mail the applicant instructions for remitting funds to the State of Louisiana. The file will not be forwarded to a closing agent until a check is received and cleared by the State of Louisiana.
  • If the Option 2 or Option 3 award is greater than the Option 1 award amount disbursed, the outstanding difference will be disbursed.

Upcoming Outreach Events

As Louisiana residents across the hurricane-affected areas continue through the recovery process, numerous questions arise regarding The Road Home program, its processes, and the next steps for program applicants. Applicants are encouraged to participate in outreach sessions conducted in their areas. Upcoming sessions are listed at

October 25 6 - 8 PM

Cameron Court House
119 Smith Circle, Cameron

October 25 6 - 8 PM NAACP Branch Info Session
2475 Canal St., New Orleans
October 26 3 - 6 PM

Hammond Information Session
310 E. St. Charles St., Hammond
*Spanish-speaking advisors available*

October 27 10 - 2 PM Bo De Buddhist Temple
170 ½ Highway 996, New Orleans
*Vietnamese-Speaking Advisors Available*

Program Statistics as of October 23, 2007

Applications recorded 185,916*
Total appointments held
Total first appointments held 159,275
Total Advisory appointments held
Benefits calculated
Benefits options letters sent 120,889
Options letters returned 102,346
Closings scheduled
Closings held

* Applications postmarked by July 31, 2007 are still being accepted. This is not considered a final application count at this time.

Contact Information

Terrence Lockett
Governmental Affairs
The Road Home Program

Judy Johnson-White
Governmental Affairs
The Road Home Program

Perry Franklin
Director of Community Outreach & Governmental Affairs
The Road Home Program

The Road Home program is designed to provide compensation to Louisiana homeowners affected by Hurricanes Katrina or Rita for the damage to their homes. This groundbreaking program represents the largest single housing recovery program in U.S. history. Working together, Gov. Kathleen Babineaux Blanco, the Louisiana Recovery Authority and the Office of Community Development created The Road Home program with the approval of the Louisiana Legislature. The program affords eligible homeowners up to $150,000 in compensation for their losses to get back into their homes.

For more information on The Road Home program, visit
or call
1.888.ROAD.2.LA (1.888.762.3252).
TTY callers use 711 relay or 1.800.846.5277.
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